SHIPPING & RETURN POLICY

 

SHIPPING
We do our best to process orders on the same day. However, we do ask for 1-3 business days to process and ship your order. Please be advised that shipping delays can occur.

Shipping Options:
Continental US: International:
  • UPS Ground
  • UPS 3rd day Select
  • UPS 2nd Day Air
  • UPS Next Day Air
  • USPS Priority
  • UPS Worldwide
  • USPS International
  • DHL
  • CARGO

 

RETURNS
If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests. To file a claim on damaged or return items, please email info@stylemoca.com for your return authorization (RA) Request.

Please include your Sales ID or Invoice No. in the subject line and the following information in the body:

  • Company Name
  • Address
  • Invoice Number
  • Style Number
  • Size(s) & Color
  • Quantity
  • Reason for Return
  • Picture of damaged

We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected. All damage and/or return claims should be made within 5 business days of receipt of goods. Damaged/returned merchandise must be mailed back to us within 2 weeks of approval date.

There is a 20% restocking fee for any unauthorized or overdue returns. We request customers to keep all packages unopened and include original manufacturers’ packaging and label. Items should be unworn, unaltered and unwashed with all tags.
We do not accept incomplete pre-packs returned to us or garments used, worn, soiled or altered by the customer.
Most to all cases are issued as store credit and not a refund.

Depending on the nature of the claim, customers may cover the expense for return shipping.

All sale items or discounted items are deemed FINAL and cannot be returned.

Once you receive a return authorization (RA) form,
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
All sales are not subject to a refund. Only store credit will be issued.
In some cases, merchandise exchanges may be done

 

Please mail the package to

Style Moca
164 W Slauson Ave.
Los Angeles, CA 90003